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Priceoye Extended Warranty Terms and Conditions
Priceoye Extended warranty provides you extended Peace of Mind by covering your products against manufacturing defects for up to one year from the date of end of manufacturer's warranty. Your Priceoye Extended warranty ONE YEAR PLAN entitles you to repair the specific Product, for which extended warranty is taken, for a MAXIMUM OF TWO TIMES during the one-year Extended Warranty coverage period. However, in the event the product is beyond repair and is replaced, the coverage under Priceoye Extended warranty plan being linked to the specific product handed over to us for getting the replacement will expire automatically. In case of replacement, your replaced products will be eligible for regular manufacturer warranty starting from the date of replacement.
| TABLE OF COVERAGE | |
| Priceoye Extended warranty (FOR AN EXTENDED ONE YEAR PERIOD POST COMPLETION OF MANUFACTURER'S WARRANTY) | |
| Manufacturing Defects Coverage / Product Replacement Coverage | In the event the product is repairable, it shall be covered as per the manufacturer’s warranty terms. |
| In the event the product is beyond repair, the Customer can secure replacement of the product with the same or similar product of equivalent value subject to the terms applicable for replacement. | |
What is covered under Priceoye Extended Warranty?
Priceoye Extended warranty covers cost of labor, parts and associated service costs necessary to repair the product for issues due to:
- Manufacturing Defects Coverage which means coverage for defects that cause the malfunctioning of the product due to manufacturing defect. Coverage of product(s) claimed as Manufacturing Defects will strictly be subject to evaluation by the authorized service expert, whose assessment shall be final and conclusive.
- In case a product is found to be unrepairable or unfeasible to repair as decided by Priceoye technical team, Priceoye Extended Warranty covers the cost of replacing the product as per and subject to the table of coverage mentioned above.
What are the terms applicable for the replacement of the Product?
For the replacement, customer will have the option to choose either:
- An equivalent/higher model by additionally paying the price difference between the selected product and the residual value of the original product, if any; or.
- Get a refund of the residual value of the product in the form of Priceoye Coupon or bank transfer.
How to Make an Extended Warranty Claim?
1. Contact Customer Service:
Start the warranty claim by contacting our customer service team.
2. Provide Details:
You will need to provide your order ID and a video showing the issue with the product.
3. Verification and Shipping:
- Once the issue is verified in the your video, we will give you a reverse pickup consignment number.
- If reverse pickup isn’t available in your area, you will need to send the product to us..
4. Packing and Dispatch:
- Carefully pack the product and make a video of the packing process before dispatching it.
5. Inspection and Processing:
- Our technicians will inspect the product once we receive it and will coordinate with you for the next steps.
6. Timeline:
- The claim process usually takes 10 to 15 work days after we receive the product, but it may take up to 60 days in some cases.
Can Priceoye terminate the Extended Warranty, and how will I be notified?
Priceoye reserves the right to terminate Priceoye Extended Warranty anytime by refunding the pro-rated charges for the remaining period of Priceoye Extended Warranty to the Customer. Notification to this effect will be sent to customer’s registered contact details.
What is NOT covered under Priceoye Extended warranty?
- Any defect caused as a result of improper usage, negligence, transit/ transportation damage and willful misuse.
- Any defect caused by usage of wrong power supply/non-official Power Adapter.
- Any defect that would not have been covered under manufacturer warranty, if the manufacturer warranty was still applicable.
- Any product, which has been used for commercial or rental purposes.
- Accidental Damage or Liquid Damage.
- Cosmetic damages.
- Data Loss. Customer to ensure to take data back-up prior to handing over the product for service.
- Faults arising due to failure to follow manufacturer's instructions.
- Hardware corruption arising due to virus/malware infection.
- Modification/alteration of any sort made to the product.
- Product serial/ model number of the set has been tampered with or removed or not available.
- The period when the Product is under manufacturer Warranty.
- Routine checks and maintenance.
- Any ‘intentional’ or ‘induced’ damage to the product(s).
- Damage caused by wear and tear or normal deterioration.
- If there has been any attempt of repair/rectification by an unauthorized service center.
How is residual value calculated?
The product is assumed to be fully depreciated over 3 years of purchase date. Hence, the product value is depreciated at a monthly rate of 2.8% of the original price. Let’s consider an example to make it easy to understand:
Original Price of the Product: PKR 1,000
Depreciation Rate: 2.8% per month
Time Passed: 18 months
Calculation:
- Monthly depreciation amount: 2.8% of PKR 1,000 = PKR 28
- Total depreciation over 18 months: 18 x PKR 28 = PKR 504
- Residual Value after 18 months: PKR 1,000 - PKR 504 = PKR 496
So, after 18 months of use, the residual value of the product would be PKR 496. This value will be used in determining the refund or the price difference for a replacement.
What documents are needed if the product was repaired by an Authorized Service Center during the warranty period?
Customers need to provide the invoice from the Authorized Service Center. If there were multiple repairs, invoices for all repairs are required.
Is the Priceoye Extended Warranty valid outside of Pakistan?
Priceoye Extended Warranty is provided within Pakistan.